1. What services does Planetprint offer?
Planetprint offers a wide range of printing services, including business cards, flyers, brochures, posters, banners, custom stationery, and more. We combine state-of-the-art technology with personalized design support to ensure the highest quality prints.
2. How can I place an order?
You can place an order through our website by selecting the desired product, uploading your own design, and place the enquiry process for an estimate/pricing details. Alternatively, you can contact our customer support team for assistance.
3. What file formats do you accept for printing?
We accept most standard file formats, including PDF, JPEG, PNG, and TIFF. For best results, ensure your files are high resolution.
4. Can I get a sample before placing a bulk order?
Yes, we offer sample prints to ensure you are satisfied with the quality and design before proceeding with a bulk order.
5. What is the turnaround time for orders?
Turnaround times vary depending on the complexity and size of the order. Standard orders are typically processed within 3-5 business days. Expedited options are available for an additional fee.
6. Do you offer design services?
Yes, our team of experienced designers can help bring your vision to life. We offer personalized design support to ensure your prints meet your exact specifications.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the courier's website.
8. What is your return policy?
If you are not satisfied with your order, please contact us within 7 days of receiving your products. We will work with you to resolve any issues, including reprints or refunds if necessary.
9. Do you offer international shipping?
Currently, we offer shipping within India. For international orders, please contact our support team for more information.
10. How can I contact customer support?
You can reach our customer support team via email at mail@planetprint.com or by calling our helpline at +91-9435263656 during business hours.